Warranty

How it works

Your warranty form should be retained by you at all times. In order to make a claim under this warranty you must return the product to your nearest Bunnings Warehouse with your Bunnings register receipt. Prior to returning your product for warranty please telephone our customer service helpline:

Australia: 1800 069 486

New Zealand: 0508 069 486

To ensure a speedy response please have the model number and date of purchase available. A customer service representative will take your call and answer any questions you may have relating to the warranty policy or procedure.

Please note warranty registration is not required to receive 5 Year Replacement Warranty on Power X Change products.

Our Promise

The benefits provided under this warranty are in addition to other rights and remedies which are available to you at law.

Our goods come with guarantees that cannot be excluded at law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Generally you will be responsible for all costs associated with a claim under this warranty, however, where you have suffered any additional direct loss as a result of a defective product you may be able to claim such expenses by contacting our customer service helpline above.

Customer Service

At Ozito we are always looking at ways to improve our products and give our customers the information they need to get the job done.  We'd love to hear your thoughts on how we are going, if you need anything or have any ideas for improving our service.

You can contact us in various different ways. Via our contact form found here, our Facebook page or if you prefer to speak to a team member please give us a call and we'll be more than happy to chat.